FAQ

Begin by either choosing the “Standard Clean” or “Deep Clean” options. “Standard Clean” is recommended for those who have had their home professionally cleaned within the past 60 days, and “Deep Clean” is recommended for those who have NOT had their home professionally cleaned in over 60 days.

If it is your first time booking with Tidy Home Cleaning Services, it is recommended that you choose the “Deep Clean” option, so that we can really get in there, and make your home feel brand new. It is not an obligation, however.

Do’s:

-Dust all exterior surfaces in all rooms (cabinets, tables, mirrors, counter tops, picture frames, baseboards, ceiling fans, light fixtures, etc.)

-Living Room (vacuum/wipe furniture)

-Kitchen (inside microwave, stove top, sink, dishes - dishwasher only)

-All floors are vacuumed and/or mopped

-Bathroom ( clean the toilet and shower/tub)

-Bedroom (wash and change bedsheets, dust bed frame)

-Remove dust/dirt from window sills

-Light dust of baseboards

Don’ts:

-Extras are not included, but feel free to add at an additional cost

Do’s:

Everything in the “Standard Clean” + these extras:

-Clean inside the microwave

-Detailed baseboard clean in your entire home

-Light switches and door handles

-Clean all windows (interior only) and window blinds

Don’ts:

-Extras are not included, but feel free to add at an additional cost

It is a “Deep Clean” + these extras:

-Inside the cabinets, fridge, oven, and microwave.

If there is anything that you don’t want included, please let us know!

We recommend the “Deep Clean” option first, so that we can get in every nook and cranny! With this option, you’ll remember what it was like when you first moved in! Then, we recommend the “Standard Clean” to help maintain that new home look.

If the price is a concern to you, fret not! We offer $30 off your first clean with us, so you should use that on your deep clean! Just put in the code “First30” at checkout!

Standard cleans should take 2-3 hours.

Deep cleans should take 3-6 hours.

Only if we need to, but it is done at an extra cost. Please note that cleaning the sink is included in all cleans, however, if the sink is full of dishes and there is no dishwasher to put the dishes into, the sink will not be cleaned unless you pay to have the dishes handwashed, which is $30.

If you cancel 48 hours before your clean, you will get a full refund.

If you cancel within 48 to 25 hours of your clean, you will get a credit.

If you cancel within 24 hours of your clean, $60 will be deducted from your refund.

Monday - Friday: 8am-5pm.

For same day or weekend scheduling, please call. Please note that booking is not guaranteed, and you will be charged at an additional cost if booked.

Go to your account > your info and billing > billing information

You will be charged $60 of the booking only if you make the adjustment within the 24 hour period. Otherwise, it will just be credited to your account.

No, we do not. Our insurance only covers us for work done inside of your home.

If you request for it, yes. Otherwise, it will be whichever one of our cleaners are available at the time. Please note that all of our cleaners go through the same training and are all held to the same standards. However, if for whatever reason you don’t particularly like someone, you can request that they no longer clean your home.

Also, if you only want a specific cleaner but they are not able to go the day in which you request due to personal reasons, you can request that the appointment be rescheduled, or keep the same schedule without that cleaner.

No, you do not. There is a section in the scheduling form where you can select “I will hide my keys”, then you can leave a note where you will leave your key. You can also opt in to leave a spare key with us.

Yes to both questions. We are very particular about who represents us, therefore, we would never intentionally bring in someone who we don’t think is trustworthy and hardworking. We want to be sure that you feel safe and secure in your tidied home, so if you have any concerns or suspicions, please do not hesitate to let anyone know. Be sure to let the supervisor know and call us.

No, we do not. We prioritize the safety of our employees and our customers. If there is an area that calls for harsh chemicals, it will be used, but it is not frequently used. For example, a glass shower door with calcium build up will require CLR to clean.

Yes, it is. Any amount is always appreciated! 100% of the tip is divided between the cleaners that cleaned your home.

This seldom occurs, but accidents do happen. In the event that something does break, please call us and let us know immediately. Our insurance will take care of it.

If the work is done, it’s done. We charge per service, not by the hour. However, if there are areas that you noticed that weren’t cleaned to our standards, please let us know via email or phone within 24 hours after the clean was done.

Please call or email within 24 hours, letting us know what you weren’t satisfied with for a free reclean. Otherwise, we are not held liable.

No, but your card is put on hold 48 hours before your scheduled appointment. This is done to ensure your day and time are reserved. This may seem inconvenient and unorthodox for a service company, but due to fraudulent bookings in the past, we changed to this standard to ensure all cards are put on hold before service and charged day of service.

No. Our rates are calculated by the information that you provide on our booking page. We provide some of the fairest prices in our industry.

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